Please read these terms and conditions:
Throughout the site, the terms “we”, “us” and “our” refer to WaterFela Pty Ltd.
By ordering the products through our website you agree to be bound by the terms and conditions set out hereinbelow. These terms and conditions will prevail over any other terms.
You will, whenever you require our products submit an order to us specifying the quantity and type of products required.
Our website is available 24/7 and is the most convenient way to check stock availability, prices, as well as placing your orders and track your orders.
The estimated time of arrival dates indicated for stock are updated regularly but due to unforeseen circumstances, these dates cannot be guaranteed.
Each order shall be subject to these terms and conditions and where applicable the terms set out in our quotation.
You warrant and agree that you are ordering the products for your own use and not for further resale.
You agree that your order is an offer to buy our products and our acceptance is without modifying any of these terms.
Offers are valid while stocks last. We reserve the right to alter or withdraw the promotions or deals advertised in our website without notice.
All orders must be accepted by us, we have discretion not to accept your order or to cancel same at our sole discretion even when email confirmation of receipt of your order was sent to you.
You may return the products that are defective within 2 days from the date of delivery to you. The products returned must be in the original and undamaged packaging. It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale, we will issue credit note.
All costs associated with returns will be for your account. The original invoice must accompany the returned products, before a credit note will be issued and a refund effected. All refunds will be done via EFT to your bank account. No cash payment will be made to you.
All information, tools and services are available from this site to you, the user, conditioned upon your acceptance of all Terms of Service User and Privacy Policies and all notices stated in our website.
These terms and conditions replace all prior Terms and Conditions previously agreed between you and us that relate to the same subject matter as these terms and conditions.
The private information, e.g credit card details and personal information required to execute your orders will be treated as confidential by us. Only necessary information (delivery address and contact numbers will be made to third parties effecting delivery, where applicable).
You will not hold us liable for any security breach arising from your electronic devises which may arise due to lack of adequate virus protection from your side or devices or from your order.
Payment terms are within our sole discretion and unless agreed otherwise by us, payment must be received by us before your order is accepted and processed by us.
You agree to pay all charges relating to shipping, handling and applicable taxes, if any regardless of the amount specified in our website at the time of your order.
By placing an order with us, you represent that you have the authority to order or purchase the products identified in your order.
You will not hold us responsible for or deem us to be in default or breach of these terms for any failure or delay in our performance to the extent that such failure or delay is caused by or arise from acts or circumstances beyond our reasonable control, which include but not limited to events of force majeure or insufficient quantity of products.
These terms will be governed by the laws of the Republic of South Africa and any dispute arising from these terms will be resolved through direct engagement with us and if such direct engagement fails, the dispute shall be referred by either you or us for arbitration in accordance with the rules of Arbitration Foundation of Southern Africa.
We may provide notices to you to the email address that you used to place an order to us or by posting on our site. It is your responsibility to review the site from time to time for our notices and to keep your email address current. Notices will be deemed sent when posted on our site and email when sent to your email address.
Failure on our part to enforce any right or the terms hereof will not constitute waiver of any of our rights or future enforcement of such rights.